Question 1

What does "refurbished" mean?

Accepted Answer

A refurbished device has been professionally inspected, tested, cleaned, and repaired where needed before resale. It is not simply a used laptop — it has gone through a structured grading and quality process. Every device we sell is tested by our technicians and comes with a 1-year hardware warranty.

Question 2

Are refurbished laptops reliable?

Accepted Answer

Yes — when properly tested. The reliability of a refurbished laptop depends entirely on how well it was inspected. At Reno Computer Co, every device goes through a 12-point inspection covering battery health, screen, keyboard, ports, RAM, storage, and thermals. Devices that do not pass are not listed for sale.

Question 3

What is the difference between refurbished, used, and new?

Accepted Answer

New = never used, full manufacturer warranty. Used = sold as-is, no testing, no warranty. Refurbished = professionally tested, graded, and sold with a warranty. Our refurbished devices go through the same testing process regardless of whether they came from a business lease return, trade-in, or overstock.

Question 4

What condition grades do you use?

Accepted Answer

We use three grades: Excellent (minimal cosmetic wear, no functional issues), Good (light scratches or scuffs, fully functional), and Fair (visible wear but everything works). Condition photos and notes are included on each product listing so you know exactly what you are buying.

Question 5

Do the laptops come with an operating system?

Accepted Answer

Yes. All devices come with a licensed copy of Windows 11 or Windows 10 (depending on hardware compatibility) pre-installed and activated. Apple devices run the latest compatible version of macOS.

Question 6

What warranty do you offer?

Accepted Answer

Every refurbished device includes a 1-year hardware warranty against manufacturing defects and component failure. If a hardware component fails within a year — not due to physical damage or misuse — we will repair, replace, or refund the device at our discretion.

Question 7

What is your return policy?

Accepted Answer

We offer a 30-day return window on all online purchases. Items must be returned in the same condition received. If the item arrived defective or not as described, we cover return shipping. For all other returns, the customer is responsible for return shipping costs. Refunds are issued within 5 business days of receiving the item back.

Question 8

How do I start a return?

Accepted Answer

Email justin@renocomputerfix.net with your order number and a description of the issue. We respond within 1 business day. Ship returns to: 1170 S Wells Ave #7A, Reno, NV 89502. You can also drop off in person Mon–Fri 10AM–5PM or Sat 10AM–4PM.

Question 9

What if my device arrives damaged?

Accepted Answer

Contact us within 5 days of delivery with photos of the damage and your order number. We will file a carrier claim and either send a replacement or issue a full refund — your choice. We have never left a customer with a damaged device.

Question 10

Do you offer free shipping?

Accepted Answer

Yes. All orders ship free to anywhere in the contiguous United States. No minimum order, no hidden fees at checkout.

Question 11

How long does shipping take?

Accepted Answer

Orders are processed within 1–2 business days. After shipment, estimated delivery is 2–4 days for the Western US and 4–7 days for the Eastern US. You will receive a tracking number by email once your order ships.

Question 12

Can I pick up in person in Reno?

Accepted Answer

Yes. Select Local Pickup at checkout and your order will be ready at 1170 S Wells Ave, Suite 7A, Reno, NV 89502. Pickup hours: Mon–Fri 10AM–5PM, Sat 10AM–4PM. We will email you when your order is ready.

Question 13

Do you ship to Alaska, Hawaii, or internationally?

Accepted Answer

Not at this time. We currently ship to the contiguous 48 states only. We also cannot ship to PO Boxes — please provide a physical street address.

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, and Google Pay. Payments are processed securely through Shopify Payments.

Question 15

Can I upgrade the RAM or storage after buying?

Accepted Answer

Many of our laptops support RAM and storage upgrades. Product listings show whether a device is RAM upgradeable. If you are unsure, email us the SKU before purchasing and we can confirm. We also offer upgrade services at our Reno shop.

Question 16

Can a refurbished laptop run AI tools like ChatGPT or Microsoft Copilot?

Accepted Answer

Yes. AI tools like ChatGPT, Copilot, and Gemini run in your browser — they do not require a powerful GPU. Any refurbished laptop with 8GB RAM and a modern browser handles them without issues. For locally-run AI models (like Ollama), we recommend 16GB RAM and an SSD. We have a guide on our blog covering exactly which specs matter.

Question 17

How do I track my order?

Accepted Answer

Once your order ships, you will receive a tracking email from us with a USPS or UPS tracking number. You can track it directly on the carrier website. If you did not receive a tracking email within 2 business days of ordering, check your spam folder or contact us at justin@renocomputerfix.net.

Question 18

Do you offer laptop and computer repair?

Accepted Answer

Yes. Reno Computer Fix (our repair division) handles screen replacements, battery swaps, virus removal, data recovery, keyboard replacements, and more. Walk-ins welcome at 1170 S Wells Ave #7A, Reno, NV. Visit renocomputerfix.net for pricing and services.

Question 19

Can I bring in a laptop I bought somewhere else for repair?

Accepted Answer

Absolutely. Our repair services are open to everyone, not just customers who bought from us. We service all major brands including Dell, HP, Lenovo, Apple, ASUS, and Acer.

Frequently Asked Questions

About Refurbished

Warranty & Returns

Shipping & Pickup

Buying & Payments

Repair Services