Shipping Policy

Free Shipping on Every Order

All orders ship free to anywhere in the contiguous United States. No minimum order. No hidden fees at checkout.

Processing Time

Orders are processed and shipped within 1–2 business days of purchase. You will receive a tracking number by email once your order ships.

Orders placed on weekends or holidays are processed on the next business day.

Carriers & Transit Times

We ship via USPS or UPS depending on package size and destination. Estimated delivery times after shipment:

• Western US (NV, CA, OR, WA, AZ, UT, CO) — 2–4 business days
• Central US — 3–5 business days
• Eastern US — 4–7 business days

Transit times are estimates. Carrier delays are outside our control. All shipments include tracking.

Free Local Pickup — Reno, NV

Prefer to pick up in person? Select Local Pickup at checkout. Your order will be ready at our Reno location:

1170 S Wells Ave, Suite 7A
Reno, NV 89502
Mon–Fri: 10AM – 5PM  ·  Sat: 10AM – 4PM

We'll email you when your order is ready. Please bring your order confirmation.

Packaging

All devices are packed securely with foam padding and anti-static protection. Every unit is tested before shipment — never opened mid-transit.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, contact us within 5 days of the expected delivery date. We will file a carrier claim and send a replacement or issue a full refund.

Email justin@renocomputerfix.net with your order number and photos of any damage.

We Do Not Ship To

• Alaska, Hawaii, or US territories (Puerto Rico, Guam, etc.) at this time
• International addresses
• PO Boxes — please provide a physical street address